Return policy
At Zoé & Lulu, we are committed to providing our customers with the highest quality products, made with care and attention. Due to the nature of our products, which are made to order and specifically for each order, we would like to inform our customers that we do not accept returns or exchanges, except in the case of breakage or error on our part.
We understand that every order is unique, and we're determined to guarantee total customer satisfaction. For this reason, we encourage our customers to take the appropriate measures, particularly for collars, as indicated on the product page, to ensure a perfect fit.
In the unlikely event that a product is damaged on delivery, or in the event of an error on our part, please contact us immediately. You can reach us using the contact form available on our website or by sending us an e-mail to the following address: zoeluluboutique@gmail.com.
Thank you for your trust in Zoé & Lulu Boutique. We are constantly striving to improve our products and services to meet your needs and expectations.
Sincerely,
The team at Zoé & Lulu inc.
We understand that every order is unique, and we're determined to guarantee total customer satisfaction. For this reason, we encourage our customers to take the appropriate measures, particularly for collars, as indicated on the product page, to ensure a perfect fit.
In the unlikely event that a product is damaged on delivery, or in the event of an error on our part, please contact us immediately. You can reach us using the contact form available on our website or by sending us an e-mail to the following address: zoeluluboutique@gmail.com.
Thank you for your trust in Zoé & Lulu Boutique. We are constantly striving to improve our products and services to meet your needs and expectations.
Sincerely,
The team at Zoé & Lulu inc.